What will I learn?

Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

What you will learn

  • Preparing to Deliver Customer Service in Health and Social Care Settings
  • Effective Communication for Health and Social Care
  • Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services
  • Team Work in Health and Social Care Settings

    Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Improve patient, family and customer experience
  • Further your personal and professional development
  • Gain positive working relationships
  • Improve your skills in service delivery
  • Increase service standards
  • Learn at a time that suits you without the need to attend college

    Where will it lead me?

    Once you have completed your distance-learning course you will receive a certificate of completion. You will also have the option of enrolling onto another course if you wish to continue learning new skills.

    Entry Requirements

    Our Level 2 online learning courses are free to England residents* aged 24+ regardless of previous qualifications. Learners aged 19 to 23 are eligible for free courses if they have already achieved a full Level 2 qualification or equivalent. (Learners aged 19 to 23 who have not already achieved a full L2 qualification, may be subject to costs. Please contact the College for further clarification)

    *Due to funding restrictions we are unable to enrol anyone to this course who doesn’t live in England or who lives in the local authority areas of:

    Cambridge and Peterborough
    Greater London Authority
    Greater Manchester
    Liverpool City Region
    North of Tyne
    North of Tyne Combined Authority
    West of England
    West Midlands
    Sheffield City Region

    If you don’t live in England or live in any of the above local authority areas and wish to enrol on the course, please contact us for information on tuition fees.

    Fee Details

    Free if aged 19+ and if 19-23 must already have a full L2 or above qualification to be eligible

  • Fees:

    £0

    Level of Study:

    Part-Time

    Dates:

    • - (Flexible)

    Interview:

    No

    Location:

    Online