Introduction

A practical and interactive workshop designed to help us understand the behaviours and attitudes that affect both the way customers perceive us and our effect upon the customer experience, together with understanding the different methods of communicating and when to use the most appropriate method to achieve positive results.

Who is this programme for?

Anyone who feels they could improve their customer service skills.

Fees:

£125

Level of Study:

Part-Time

Dates:

  • 24/05/2017 -

Location:

On Campus

Duration:

1 day: 9:00am - 4:30pm