What will I learn?
A practical and interactive workshop designed to help delegates understand the behaviours and attitudes that affect both the way customers perceive them and their effect upon the customer experience. This course also aims to show the different methods of communicating and how to use the most appropriate method to achieve positive results.
This one-day programme will:
This course is aimed at anyone who feels they need to improve their customer service skills.
Level of Study:Part-Time
- 21/05/2019 - (VQCUSTS/FC03)