An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Typical job roles include: Help Desk Technician, First or Second Line Support, IT Infrastructure Technician and Network Support to name but a few.

Qualification:

Level 3

Level of Study:

Apprenticeships

Dates:

Flexible

Interview:

Yes

Location:

Work-based

Duration:

12-18 months