What will I learn?

First impressions count and the role of a Receptionist has a huge amount of responsibility for the reputation of an organisation. A receptionist is always the first and the last person visitors come into contact with, so the quality of their interpersonal skills reflect on a business’s reputation. In this course you will

  • understand the importance of the role of reception and the receptionist
  • know what skills to use and behaviours to demonstrate to provide an excellent service and a great first impression
  • be able to demonstrate skills to work in a friendly but efficient manner
  • know how to deal with irate people and complex requests effectively

    Where will it lead me?

    After completing this one day course, learners may like to undertake the NCFE Level 2 Certificate in Principles of Customer Service (online)

    Entry Requirements

    There are no formal entry requirements for this course.

    Please Note

    All fees are correct at the current time and may be subject to change. Any fee remission information quoted is correct at the current time but is dependent on government legislation and is subject to change. Due to funding restrictions this course is not available to existing full time Sparsholt College/Andover College students aged 16, 17 or 18 (or 19-24 with an EHCP) on the 31/8 in the year they started/start their course.

    • Fees:

    £153

    Level of Study:

    Part-Time

    Interview:

    No

    Location:

    Sparsholt College, SO21 2NF

    Duration:

    09:30 - 16:30