Course Status

Course dates on enquiry for courses running after 1/8/23. This course is not flexible.

What will I learn?

First impressions count and the role of a Receptionist has a huge amount of responsibility for the reputation of an organisation. A receptionist is always the first and the last person visitors come into contact with, so the quality of their interpersonal skills reflect on a business’s reputation. In this course you will

  • understand the importance of the role of reception and the receptionist
  • know what skills to use and behaviours to demonstrate to provide an excellent service and a great first impression
  • be able to demonstrate skills to work in a friendly but efficient manner
  • know how to deal with irate people and complex requests effectively

    Where will it lead me?

    After completing this one day course, learners may like to undertake the NCFE Level 2 Certificate in Principles of Customer Service (online)

    Entry Requirements

    There are no formal entry requirements for this course.

    Fee Details 1

    Fee on Enquiry please contact or Tel. 0845 850 0916

    Please Note

    Due to funding restrictions this course is not available to existing full time Sparsholt College/Andover College students aged 16, 17 or 18 (or 19-24 with an EHCP) on the 31/8 in the year they started their course.

  • Fees:


    Level of Study:



    • - (On enquiry)




    Sparsholt College, SO21 2NF


    09:00 - 16:30