What will I learn?

First impressions count and the role of a Receptionist has a huge amount of responsibility for the reputation of an organisation. A receptionist is always the first and the last person visitors come into contact with, so the quality of their interpersonal skills reflect on a business’s reputation. In this course you will

  • understand the importance of the role of reception and the receptionist
  • know what skills to use and behaviours to demonstrate to provide an excellent service and a great first impression
  • be able to demonstrate skills to work in a friendly but efficient manner
  • know how to deal with irate people and complex requests effectively

    Where will it lead me?

    After completing this one day course, learners may like to undertake the NCFE Level 2 Certificate in Principles of Customer Service (online)

    Entry Requirements

    There are no formal entry requirements for this course.

  • Fees:


    Level of Study:



    • 02/03/2023 - (VQRS/FC02)
    • 22/06/2023 - (VQRS/FC03)




    Sparsholt College, SO21 2NF


    09:00 - 16:30