What will I learn?
A practical and interactive workshop designed to help delegates understand the behaviours and attitudes that affect both the way customers perceive them and their effect upon the customer experience. This course also aims to show the different methods of communicating and how to use the most appropriate method to achieve positive results.
This one-day programme will:
Where will it lead me?
After completing this one day course, learners may like to undertake the NCFE Level 2 Certificate in Principles of Customer Service (online) to gain a qualification.
Entry Requirements
This course is aimed at anyone who feels they need to improve their customer service skills.
Please Note
All fees are correct at the current time and may be subject to change. Any fee remission information quoted is correct at the current time but is dependent on government legislation and is subject to change. Due to funding restrictions this course is not available to existing full time Sparsholt College/Andover College students aged 16, 17 or 18 (or 19-24 with an EHCP) on the 31/8 in the year they started/start their course.
Fees:
£153Level of Study:
Part-TimeDates:
- 19/11/2024 - (VQCUSTS/FC01)
- 02/04/2025 - (VQCUSTS/FC02)