ITIL® 4 Foundation

What will I learn?

The ITIL® 4 Foundation course introduces the ITIL® 4 framework. The training allowing candidates to understand IT service management through a comprehensive operating model that covers the creation, delivery, and continuous improvement of technology-enabled products and services.

It examines IT Service Management via a Service Value System (SVS), offering a holistic, end-to-end perspective on how to contribute to business value. This approach incorporates principles from Lean IT, Agile, and DevOps models.
Completing this training prepares you for the ITIL® 4 Foundation Certification exam and opens up the rest of the ITIL® 4 Framework.

By the end of this ITIL4 Foundation course, you will have:
? Been introduced to the ITIL® 4 Service Value System,
? Examined the Seven Guiding Principles of ITIL® 4,
? Learned about ITIL® 4’s Service Value Chain,
? Explored the four dimensions of Service Management,
? Studied the 34 ITIL® 4 practices, with an emphasis on the key 15, and
? Been shown key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and their importance in delivering business value.

Where will it lead me?

Achieving the ITIL® 4 Foundation certification opens the door to a wide range of career opportunities in IT service management and beyond. Whether you’re looking to enhance your current role or take the first step into a service-focused career, this qualification provides a globally recognised framework for managing IT services effectively. It’s ideal for roles such as Service Desk Manager, IT Project Coordinator, or Business Relationship Manager, and serves as a springboard to more advanced ITIL® certifications. With ITIL® 4, you’ll be equipped to contribute to digital transformation initiatives and improve service delivery across any organisation.

Entry Requirements

While there are no mandatory prerequisites, having experience in IT services is advantageous.

Entry Requirements Age

Applicants must be 19+ on the start date of the course in order to apply/enrol on the course.

Please Note

All fees are correct at the current time and may be subject to change.

Due to funding restrictions this course is not available to:

· Existing full time Sparsholt College/Andover College students aged 16, 17 or 18 (or 19-24 with an EHCP) on the 31/8 in the year they started/start their course
· Learners aged 19-24 with an EHCP