What will I learn?

The ability to establish and maintain productive working relationships is a key to effective performance at work. This is especially important during in times of stress or when changes are happening. Resolving difficult situations in a prompt and effective manner will enable working relationships to continue running smoothly, with minimum disruption.

This one day programme will help you to:

  • Define a difficult situation and consider appropriate responses
  • Understand different behavioural styles and apply this understanding, to improve the way you communicate with other people at work
  • Identify the different responses to and effective ways of dealing with anger
  • Deal with conflict in a positive manner
  • Understand and apply assertiveness techniques
  • Apply a framework for defusing a difficult situation
  • Give clear objective feedback

    Where will it lead me?

    Learners may also be interested in our Developing Assertiveness Skills course

    Entry Requirements

    There are no formal entry requirements for this course.

    Please Note

    Due to funding restrictions this course is not available to existing full time Sparsholt College/Andover College students aged 16, 17 or 18 (or 19-24 with an EHCP) on the 31/8 in the year they started their course.

  • Fees:


    Level of Study:



    • 30/04/2024 - (VQMDSW/FC03)




    Sparsholt College, SO21 2NF


    09:00 - 16:30