Course fees remain payable in full even if no representative of your company actually attends the course, unless we have received notice of cancellation of the booking at least 14 working days before the date of the course. It is always open to you to send a substitute instead of the original nominee. We reserve the right at any time to cancel any course in which event all monies will be refunded or an alternative date offered. Find our full Refund and Cancellation Policy under the Policies section: https://www.sparsholt.ac.uk/policies-reports/