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Meet your CMI Course Trainer:


Felicity Dwyer

Felicity Dwyer has helped hundreds of managers achieve accredited qualifications. Her training delivery combines expertise, enthusiasm and encouragement, and she is passionate about the positive impact of good leadership and management on team dynamics and business performance.

With 15 years’ experience in facilitating and assessing management learning, Felicity’s background is in communications management and she is a member of the Chartered Management Institute.

Felicity holds CMI and NVQ qualifications in management, a CIPD qualification in Training Practice, and an Advanced Coaching Skills certificate (City University).


Karen Gresswell

An experienced and dedicated professional with an industry leading success rate with her students. With a background in corporate banking, Karen has a wealth of practical work based experience to support her lecturing and training capabilities. Feedback from students, awarding bodies, clients and fellow colleagues is always excellent due to her ability to enthuse and motivate, and earn commitment and respect from those she deals with. She is passionate about helping people to achieve their goals, not just with regard to qualifications but putting knowledge into practice and achieving their full potential within the workplace.