Information Communication Technician (ICT)

AT A GLANCE

This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations.

Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.

Qualification:

Level 3

Level of Study:

Apprenticeships

Interview:

Yes

Duration:

18 Months

What will I learn?

The occupation includes contributing to the preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.

The Information Communications Technician makes their contribution through the application of infrastructure

management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

As part of the apprenticeship programme you will be required to undertake both on and off-the-job training. While your employer will be responsible for your training on-the-job (workplace), the College and your employer will be jointly responsible for your off-the-job training enabling you to help develop the right knowledge, skills and behaviours to become competent in your job role.

You will attend weekly live online interaction with tutors, to consolidate your theory and to support your studies. This will be for the duration of your programme with us, to gain knowledge and develop some practical skills. You will also be expected to study remotely, with access to your tutors every week. The College will agree additional off-the-job training with your employer to ensure you develop the majority of your skills and behaviours in the workplace.

Where will it lead me?

The work of an ICT involves undertaking a vast array of specialist roles supporting business critical requirements and focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment.

This standard aligns with the RITTech for 3 professional recognition

Apprenticeships

Business - Digital