What will I learn?

This course will help you to understand the behaviours and attitudes that affect the way people respond to each other. It will give you a range of assertive and positive response techniques.

The one day programme will cover:

  • Defining assertiveness, and identifying the constituents of an assertive style
  • The difference between assertiveness and aggression
  • The effects of non-assertive, assertive and aggressive behaviour
  • Different types of assertive behaviour
  • Using assertive verbal communication skills
  • Non-verbal skills to enhance assertive behaviour
  • Applying assertive behaviours appropriately, in workplace situations

    Where will it lead me?

    You may wish to follow up with related courses such as Communication in the Workplace or Managing Difficult Situations

    Entry Requirements

    This course is aimed at anyone who feels they would like to be able to be more assertive (or less aggressive).

  • Fees:


    Level of Study:





    Sparsholt College, SO21 2NF


    09:00 - 16:30